Last updated October 12, 2026
Delete Your Account
Wheels Up is developed by 3 Sixteen Studios. This page explains how to request deletion of your Wheels Up account and data.
How to request deletion
Send an email to info@southflow.co with the subject line "Account Deletion Request."
In the email, include the email address or username associated with your Wheels Up account, so we can verify it's you.
We'll reply to confirm we've received your request, then delete your account and data within 30 days.
Prefer to send it directly? Email info@southflow.co
Wheels Up doesn't currently have an in-app "Delete Account" button, so we handle all deletion requests by hand through the process above. We remove your sign-in account and your database records ourselves, and we confirm by email when both are done.
What gets deleted
Once your request is verified, we permanently delete:
- Your account: email address, username, display name, and profile photo, held in our sign-in provider (Clerk) and our database (Supabase)
- Your saved flights: every flight you've tracked or saved, stored in our database
- Your friend connections: any friend requests or accepted friendships tied to your account, in both directions
What may be retained
- Routine backups: copies of our database made for disaster recovery are purged on our normal backup cycle, which may take up to 30 additional days after your account is deleted from our live systems
- Records we're legally required to keep: if any law requires us to retain specific records, we'll keep only what's legally necessary and delete it once that requirement ends
Data stored only on your phone, such as attached boarding passes, is not held by us. Uninstalling the app or clearing its data removes it. If you use Google backup, a copy may also sit in your Google account, which you manage in your device settings. Data other users saved independently (for example, a friend's own saved flights) isn't affected by your deletion.
Requests that you send to AI or data providers through the app (for example the Flight Assistant) are not linked to your name, email or account ID, so there is nothing to delete on our side.
Questions
If you have questions about this process, email us at info@southflow.co. For details on how we handle data in general, see our Privacy Policy.