Scenarios
When it happens to you
Start from the moment you're in: a cancelled flight, a tight connection, a gate change, picking someone up. What to do, in order.
My connection is tight and I'm still on the plane: what to do
Check your next gate before landing, tell the crew, get off fast, and know your rebooking options on the way. Step by step, in order.
My flight was cancelled and I'm at the airport: what to do, in order
Rebook in the app while you queue, call at the same time, find your own flight, and know when you're owed a refund, meals or a hotel. In order.